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31 JAN 2018~1 FEB 2018 - RA Simple - PLANNED HAZARDOUS WORKS


Published - 24/01/2018
Severity - Minor
Start - Wednesday 31st January 2018 10:30pm AEST
End - Thursday 1st February 2018 06:00am AEST
Services - All Phone, Broadband & Corporate services
Areas - All RA sites


We are writing to inform you of some critical hazardous works that need to take place.

Network maintenance is required on our underlying server infrastructure which COULD result in a short service outage.
These works are scheduled to start on Wednesday 31st January, the server farm migration is expected to be completed within a short time within the declared window, but at worst, works will be completed & tested no later than 6am AEST on the 1st of February.
During this time, subscribers MAY experience an interruption of service for up to 1 hour in duration, however no expected loss of connectivity is expected unless a subscriber power-cycles their CPE and accordingly, end users will not be informed of these works.  If a subscriber does power-cycle their equipment during this planned work window, they may need to wait until after we have completed these works before power-cycling their CPE again to regain service.
If a customer experiences an interruption after the maintenance window, please advise them to turn their Simple Home Gateway device off, wait 10 seconds then turn it back on. If services still do not restore to normal 5 minutes after this, please contact our technical support team for further assistance on 1300 130 185.
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